BookNexa Appointment Cancellation, Rescheduling & Payment Policy

At BookNexa, we understand that plans can change. To help us accommodate all clients and maintain our appointment schedule, the following cancellation, rescheduling, and payment policies apply to all appointments.

Cancellation & Rescheduling Policy

Appointments must be canceled or rescheduled at least 3 hours before the scheduled appointment time to avoid a cancellation fee.

  • A deposit may be required to reserve an appointment. When required, the deposit is applied toward the total cost of your services.

  • If an appointment is canceled or rescheduled less than 3 hours before the scheduled appointment time, the deposit will be forfeited.

  • Cancellations or rescheduling requests made at least 3 hours in advance may be eligible for a deposit refund, subject to the terms provided at the time of booking.

  • Failure to cancel or reschedule an appointment and not being available at the scheduled appointment time may be treated as a late cancellation or missed appointment.

Apostille Payment Policy

Payment for apostille services is required in full upfront before processing begins. Apostille orders will not be processed until payment has been received.

Because apostille services may involve document processing, administrative work, and fees incurred on behalf of the client, payments may be subject to the applicable cancellation and refund terms provided at the time of service.

If you have any questions or concerns about your apostille order, please contact BookNexa before submitting payment so we can address your questions and ensure you understand the service and associated fees.

Mobile Service & Required Documentation

For mobile appointments, all required parties must be present and ready at the scheduled appointment time.

Clients are responsible for providing all required documents, forms, and valid identification necessary to complete their requested service.

If BookNexa has already traveled to the appointment location and the service cannot be performed because:

  • required documentation is missing, incomplete, or unavailable;

  • proper identification cannot be provided;

  • a required party is not present; or

  • the client is otherwise unable to proceed with the scheduled service,

the applicable Mobile Service Fee will still apply. The deposit, if applicable, may also be forfeited.

All Parties Must Be Present

All required parties must be present at the time of the appointment. BookNexa cannot guarantee that an appointment can be completed if a required signer, client, or other necessary party is unavailable.

For services requiring identification, each individual requiring notarization or verification must have the required identification available at the time of the appointment.

Late Arrival Policy

We provide a 10-minute grace period for late arrivals.

After the 10-minute grace period, a $1 per minute late fee will apply and may be added to the total service cost.

If a client is excessively late and the appointment can no longer be completed within the scheduled time or impacts another appointment, the appointment may need to be canceled or rescheduled. In such cases, the applicable cancellation, rescheduling, and/or Mobile Service Fee may apply.

Payment & Chargeback Policy

We want every BookNexa client to be satisfied with their service. If you have a question, concern, or issue with a service or payment, please contact BookNexa directly before submitting payment whenever possible so we have an opportunity to address your concern.

By submitting payment after services have been provided, you acknowledge that the services were received and that you have not identified an unresolved issue with the service at the time of payment.

Customers agree not to initiate a chargeback for services that have been provided. If you believe there is an issue with a service or payment, please contact BookNexa directly so we can review the matter and work toward an appropriate resolution.

Payment received after completion of services will be considered confirmation that the customer has accepted the services provided, unless the customer has previously communicated a specific unresolved concern to BookNexa.

BookNexa reserves the right to provide documentation to the payment processor or financial institution demonstrating the appointment, services provided, payment authorization, communications, invoices, receipts, and other relevant records in the event of a payment dispute.

Important Notice

By booking an appointment and/or submitting payment to BookNexa, you acknowledge and agree to these cancellation, rescheduling, late-arrival, mobile service, apostille, and payment policies.

We appreciate your understanding and the opportunity to serve you.